International Experience in Business Processes Improving on the Base of Architectural Approach

Authors

  • Luigi Fici
  • Pavel Malyzhenkov Department of Economics, Enterprise, Engineering and Social Sciences, University of Tuscia, Viterbo, Italy
  • Maurizio Masi
  • Fabrizio Rossi

Keywords:

Business process, Enterprise architecture, Architectural approach, ISO 9001:2015, Quality management system, Standardization

Abstract

Standardization is the pinnacle of the quality management instruments, which is vital for satisfying customer needs and ensuring sustainable development of business. The ISO 9001:2015 (Quality Management Systems, QMS) standard requires organizations to use the process approach. This paper proposes to use architectural approach for analysis and improvement of business processes for implementation of the ISO 9001:2015 standard.

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Author Biography

Pavel Malyzhenkov, Department of Economics, Enterprise, Engineering and Social Sciences, University of Tuscia, Viterbo, Italy

Research Fellow

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Published

2019-12-31

How to Cite

Fici, L., Malyzhenkov, P., Masi, M., & Rossi, F. (2019). International Experience in Business Processes Improving on the Base of Architectural Approach. Nepalese Journal of Management Science and Research, 3(2), 61–73. Retrieved from https://nepjol.info/index.php/njmsr/article/view/64647

Issue

Vol. 3 No. 2 (2019)

Section

Original Articles

License

Copyright (c) 2019 Nepalese Journal of Management Science and Research

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