Status of Emotional Intelligence in Nepalese Banking Sector

Abstract

Background: Constantly increasing interest in the emotional intelligence, very inadequate research exists on the emotional intelligence. Emotional intelligence (EI)- self-awareness, self-management, social-awareness and relationship management play pivotal role in enhancing employees’ performance. The core objective of the study is to analyze the status of emotional intelligence in the Nepalese banking sector.

Methodology: The study is based on a deductive approach. Descriptive and causal research design have been used. Listed banking sector’s employees are the population of the study. The study has adopted purposive sampling techniques for the selection of sample organizations and respondents. Mean, standard deviations, t-tests, and p-values have been used to analyses the status of emotional intelligence in the Nepalese banking sector. Correlation was used for the relationship analysis of variables. Regression and ANOVA have been used to examine the effects of independent variables on the dependent variable, emotional intelligence. Multigroup analysis regression has been adopted for the testing the hypothesis.

Results: The status of emotional intelligence in the Nepalese banking sector has been found to be above a moderate level. It has been found that self-awareness, social awareness, self-management, and relationship management positively and significantly impact on the emotional intelligence. However, Emotional intelligence is not deviations based on age and gender.

Conclusion: The study concludes that the banking sector needs to leverage the emotional intelligence in the employees and EI is useful for the future planning, employee management and leverages of emotional intelligence of the employees in the Nepalese banking sector.

Novelty: The study is novel in the field of banking sector to analysis the presence of emotional intelligence (EI) in the employees. EI is based on Goleman mixed model theory and includes the officer and above officer level of employees.