Factor affecting logistic and delivery in e-business in Nepal

Abstract

This study examines the factor affecting logistic and delivery in e-business in Nepal. Customer satisfaction in logistic and delivery in e-business in Nepal is the dependable variable. The independent variables are geographical terrain, road Infrastructure, weather condition, government police, financial resource, customer expectation, health and safety regulation, and digital infrastructure. The primary source of data is used to assess the opinions of the respondents regarding the factors affecting logistic and delivery in e-business in Nepal. The study is based on primary data of 122 respondents. To achieve the purpose of the study, structured questionnaire is prepared. The correlation coefficients and regression models are estimated to test the different factors affecting logistic and delivery in e-business in Nepal. The result shows that geographical terrain has a positive impact on customer satisfaction in logistic and delivery in e-business. It indicates that improve in geographical terrain leads to improve in customer satisfaction in logistic and delivery in e-business. Similarly, road infrastructure has appositive impact on customer satisfaction in logistic and delivery in e-business. It shows that better road infrastructure leads to higher customer satisfaction in logistic and delivery in e-business. Likewise, weather conditions has a positive impact on customer satisfaction in logistic and delivery in e-business. It indicates that better weather condition leads to higher customer satisfaction in logistic and delivery in e-business. Further, government police has a positive impact on customer satisfaction in logistic and delivery in e-business. It indicates that better government policies leads better customer satisfaction in logistic and delivery in e-business. Moreover, financial resources has a positive impact on customer satisfaction in logistic and delivery in e-business. It indicates that better financial resources leads to higher customer satisfaction in logistic and delivery in e-business. Furthermore, customer expectation has appositive impact on customer satisfaction in logistic and delivery in e-business. It shows that higher customer expectation leads to higher customer satisfaction in logistic and delivery in e-business. In addition, health and safety regulation has a positive impact on customer satisfaction in logistic and delivery in e-business. It indicates that better health and safety regulation leads to higher customer satisfaction in logistic and delivery in e-business. Additionally, digital infrastructure has also positive impact on customer satisfaction in logistic and delivery in e-business. It indicates that better digital infrastructure leads to higher customer satisfaction in logistic and delivery in e-business.