Effects of emotional labor on musculoskeletal disorders among physical therapists in Seoul

Authors

DOI:

https://doi.org/10.3126/ijosh.v13i2.44002

Keywords:

customer service conflict, customer service overload, emotional impairment, emotional inconsistency, job stress

Abstract

Introduction: Health care workers, including physical therapists, have some of the most important roles in the health care system as shown during the COVID-19 pandemic. Physical therapists encounter emotionally and physically vulnerable patients, experience emotional labor, and are exposed to conditions that can lead to job stress and musculoskeletal disorders. We aimed to examine the relationship between physical therapists’ emotional labor and its effect on perceived job stress and risk of musculoskeletal disorders.

Methods: We conducted a 30-day survey among 230 physical therapists working in various settings from October 2 to November 1, 2019. Questionnaires, including questions on musculoskeletal symptoms, perceived job stress, and emotional labor, were administered to the participants.

Results: The physical therapist's surface behavior affected the body burden. Job burnout experienced by physical therapists had an effect on their interpersonal relationships. The physical therapist's emotional law affects the degree of compensation.

Conclusion: To prevent the long-term consequences of work-related strain, physical therapists should receive support in terms of maintaining a healthy lifestyle and developing effective methods of communication with patients. Encouragement of activities for psychological rejuvenation with colleagues with whom they can share emotional difficulties is also desirable. It is also necessary to establish a communication channel that can directly convey the grievances of physical therapists to hospitals.

Downloads

Download data is not yet available.
Abstract
55
pdf
85

Author Biographies

Jae Kwang Choi, Department of Safety Engineering, Seoul National University of Science and Technology, Seoul, South Korea

Department of Safety Engineering, Seoul National University of Science and Technology, 232 Gongneung-ro, Nowon-gu, Seoul, 139-743, Korea

E-mail: cjkwanggood@naver.com

Yeon Hwan Lee, Seoul National University of Science and Technology, Seoul, 139-743, Korea

Department of Safety Engineering, Seoul National University of Science and Technology, 232 Gongneung-ro, Nowon-gu, Seoul, 139-743, Korea (Corresponding author) 

Phone: +82-10-5234-0692, Fax: +82-02-2163-0925

E-mail: 38229@naver.com

Downloads

Published

2023-03-15

How to Cite

Choi, J. K., & Lee, Y. H. (2023). Effects of emotional labor on musculoskeletal disorders among physical therapists in Seoul. International Journal of Occupational Safety and Health, 13(2), 190–198. https://doi.org/10.3126/ijosh.v13i2.44002

Issue

Section

Original Articles