Karmacharya B. Examining the Role of e-CRM in Boosting Customer Satisfaction in Financial Institutions in Nepal: A Two-Stage PLS-SEM and ANN Approach. Prithvi Acad. J. [Internet]. 2025 May 27 [cited 2025 Dec. 6];8:47-64. Available from: https://nepjol.info/index.php/paj/article/view/78891