KARMACHARYA, Bibek. Examining the Role of e-CRM in Boosting Customer Satisfaction in Financial Institutions in Nepal: A Two-Stage PLS-SEM and ANN Approach. Prithvi Academic Journal, [S. l.], v. 8, p. 47–64, 2025. DOI: 10.3126/paj.v8i1.78891. Disponível em: https://nepjol.info/index.php/paj/article/view/78891. Acesso em: 6 dec. 2025.