ADHIKARI, Basanta Prasad; ADHIKARI, Ananda; GIRI, Dan Bahadur. Understanding Service Quality, Customer Satisfaction, and Loyalty in Commercial Banks of Nepal. OCEM Journal of Management, Technology & Social Sciences, [S. l.], v. 4, n. 1, p. 26–51, 2025. DOI: 10.3126/ocemjmtss.v4i1.74748. Disponível em: https://nepjol.info/index.php/ocemjmtss/article/view/74748. Acesso em: 11 feb. 2025.