Investigating the Factors Influencing Contemporary Customer Satisfaction in the Hotel Industry: Implications for Service Improvement. OCEM Journal of Management, Technology & Social Sciences, [S. l.], v. 5, n. 2, p. 81–91, 2026. DOI: 10.3126/ocemjmtss.v5i2.1007. Disponível em: https://nepjol.info/index.php/ocemjmtss/article/view/96943. Acesso em: 20 jul. 2026.