Ghimire, Shiva Raj, and Nirdosh Agarwal. “Service Quality Variables and Customer Satisfaction at A Nepalese Commercial Bank”. NPRC Journal of Multidisciplinary Research 1, no. 2 July (September 3, 2024): 53–67. Accessed November 5, 2024. https://nepjol.info/index.php/nprcjmr/article/view/69293.