Management Dynamics

Performance-driven Practices and Employee Performance in Nepalese Commercial Banks

Dhan Raj Chalise — 2022-12-31

Human resource is the fundamental resources of the organization, which determine the performance of the organization as well as gives the life to the other resources and the organization. This study focuses on assessing the role of employee performance-driven practices on employees’ performance in Nepalese commercial banks. This study utilizes the quantitative research approach with a causal-comparative and analytical research design. The sample of the study is 385 respondents from Kathmandu valley. Reliability analysis, descriptive statistics, correlation, and regression analysis are utilized to draw the conclusion. Evidence indicates that leadership, working environment, motivation, and job satisfaction positively and significantly affect employee performance in the Nepalese banking sectors. Finally, this study suggests banks provide excellent leadership opportunities, a good working environment to the employees, rich motivation, and focus on job satisfaction through intrinsic and extrinsic reward systems that positively contribute to the bank employees’ performance and might lead to downsizing employee turnover also.

Effects of Job Stress on Job Performance in Nepali Commercial Banks

Dinesh Basnet — 2022-12-31

Stress is an unavoidable and unenviable issue people encounter in their professional and personal lives. More specifically, in a banking professional’s life, due to changing demands of work and working conditions, bankers experience work stress these days. The present study was carried out to examine how work-related stress affects workers’ performance on the job. The survey was conducted by administering the structured questionnaire to different categories and levels of bankers working in various banks in Kathmandu valley. Statistical tools such as descriptive statistics, correlation, and regression were used to examine the collected data. The study revealed a weak negative link between role ambiguity and job performance and demonstrated no connection between workload and role conflict and Job performance. The result suggests that a medium level of workload and role conflict have a favorable impact on job performance. This indicates that workplace stress is not always harmful but has a positive influence on performance. The finding and suggestions of this study might help commercial banks to mitigate the stress level of the employees.

Influence of Organizational Culture on Human Resource Management Practices in Nepalese Commercial Banks

Joginder Goet — 2023-03-20

This study examines the relationship between organizational culture and human resource management in Nepalese commercial banks. This study aims to analyze the impact of specific factors on Nepalese commercial banks' human resource management practices. To estimate the relationship between human resource management, and the organizational cultural dimensions, the study used a descriptive and causal-comparative research design. The study relies on primary data derived from a self-administered questionnaire. In total, 24 commercial banks were chosen for the study, 410 questionnaires were distributed and 390 questionnaires were collected for the analysis. To achieve the study's goal, a structured questionnaire was constructed. The findings show there was a significant positive relationship between power distance (PD), collectivism (CO), masculinity (MA), uncertainty avoidance (UA), and long-term orientation (LTO) with human resource management (HRM). The result further revealed that Power distance (PD), collectivism (CO), masculinity (MA), and uncertainty avoidance (UA) have a significant positive impact on human resource management (HRM), and long-term orientation (LTO) do not have any influence on human resource management (HRM). The findings of this study can be implemented for better management of the human resources of Nepalese commercial banks.

Predicting Behavioral Outcomes of Humans: The Role of Emotional Intelligence

Mohona Biswas — 2022-12-31

The powerful stimulator of desired human behavior is emotional intelligence. The current investigation makes an effort to look into the relative influence of emotional intelligence on the behavioral outputs of employees in diverse Bangladeshi organizations. The method of purposive sampling was used to collect responses from 412 participants. The author applied Emotional Quotient Index (EQ Index) as well as different measurement instruments to evaluate employees’ emotional intelligence and their behavioral outcomes at the workplace. The data were analyzed with descriptive statistics, Pearson correlation, and linear regression. Quantitative outcomes from this analysis demonstrated a favorable relationship between emotional intelligence and desired behavioral outcomes, specifically, group cohesion (r=0.72, p<.01) and productivity (r = 0.70, p <0.01). Results uncovered a significant negative relationship (r= -0.58, p <0.01) between emotional intelligence and deviant workplace behavior. These exclusive outcomes will move academics, decision-makers, and industry leaders from a variety of businesses to foster emotional intelligence in them in order to achieve more preferable working outcomes and to defend against undesirable deviant conduct.

Consumer Perception toward Digital Payment System

Omkar Poudel — 2022-12-31

In the modern world, where the current electronic payment system is replacing the traditional payment method, the e-payment system is becoming popular among the new generation and gaining popularity among the older generation. With the gain of popularity, security, and privacy issues are also increasing. The study examined the impact of security and privacy on customers’ trust in the case of the e-payment system and its resultant effect on customers’ perceived Quality. Descriptive research has been conducted using online responses from 390 customers using e-payment. The study also examined the impact of perceived ease of use and usefulness on perceived quality. The collected data was analyzed by using the structural model and measurement model. The study concluded that trust depends on the security and privacy factor, where privacy and security strongly impact customers’ trust in the e-payment platform. And it is also concluded that trust positively impacts customers’ perceived quality of the e-payment platform. In Nepal, security and privacy issues are increasing with the increased use of e-payment platforms, so security and privacy are significant factors to consider. Also, Perceived ease of use and usefulness positively impact customers’ perceived quality of the system for online transactions.

Product Innovation and Consumer Preference for Feminine Hygiene Products: A Moderated Model with Product Deprivation

Prakash Kumar Gautam — 2022-12-31

The study aimed to analyze the impact of product innovation on consumer preferences for feminine hygiene products. The study also investigated the mediated and moderated influence of deprivation on the adoption of the product. Following the analytical research design and deductive approach, the study has been conducted by adopting a multistage sampling method among the females dwelling in Kathmandu, economically active in different sectors, and with active menstrual cycles. The structured questionnaire prepared by adapting validated variables was used to collect the data from 385 respondents working in 50 organizations. Descriptive and inferential analysis was done using Process Macro for mediation and moderation effects using Hayes (2017) models. The study concludes that product innovation significantly impacts consumer preference, with a positive interactive moderation effect of deprivation with product innovation for consumer preference in feminine hygiene product adoption.

A Balanced Scorecard Approach for Evaluating Organizational Performance of Nepal Telecom

Rewan Kumar Dahal — 2022-12-31

A balanced scorecard approach is a common performance measuring system that employs performance metrics from financial and non-financial aspects. It describes an organization's current performance status and offers foundations for future performance. The study aims to assess the organizational performance of Nepal Telecom as a case study through the balanced scorecard. It adopted a quantitative research approach and employed secondary data to quantify Nepal Telecom's performance from 2016/2017 to 2020/2021. The study's findings revealed that Nepal Telecom's overall performance scores were 75, 83, 55, 45, and 47 out of 100 for the study periods. The first two years' performance score represented exceptional performance before the COVID-19 outbreak, and the last three years' performance represented average performance throughout the COVID-19 outbreak. Such findings empower managers to make a long-term decision that benefits the organization. Future scholars may carry out similar work using primary data sources since this study primarily uses secondary data sources.

Social Media and Purchase Habits of Consumers

Suman Kamal Parajuli — 2022-12-31

This research focused on social media’s impact on purchasing decisions in the Lalitpur district. Through the convenience sample, two-hundred responses were obtained through five-point Likert-type questionnaires. Based on descriptive statistics, correlation analysis, and regression analysis, Consumers’ actions were shown to be significantly and positively correlated with the degree to which they trusted content shared on social media platforms. However, perceived risk was found to have a negative and significant relationship with consumer behavior. In addition, the perceived value was found to have a significant positive association with consumer behavior. The regression analysis showed that trust in social media and perceived value significantly affect consumer behavior. At the same time, perceived risk was found to have a significant adverse effect on consumer behavior. This study concluded that the impact of social media has a significant effect on consumer behavior in Lalitpur District.