LAMICHHANE, P. Service Quality on Customer Satisfaction in Nepalese Commercial Banks. Management Dynamics, [S. l.], v. 21, n. 1, p. 97–106, 2018. DOI: 10.3126/md.v21i1.27052. Disponível em: https://nepjol.info/index.php/md/article/view/27052. Acesso em: 18 sep. 2024.