Bhatt, Birendra Prasad. “Evaluating Online Government-to-Citizen E-Governance Services at Nepal Bank Limited: Digital Service Scope and Customer Satisfaction ”. Journal of Research in Education 2, no. 1 (December 31, 2025): 21–44. Accessed April 1, 2026. https://nepjol.info/index.php/jore/article/view/92108.