Knowledge Management Process and Organizational Performance in Nepalese Insurance Companies

Abstract

In today’s knowledge-based business driven environment, knowledge is considered an important aspect for the organizational success. This study examines the status of knowledge management (KM) practices and its effect on innovation and organizational performance in selected Nepalese insurance companies. A quantitative research approach has been used to achieve the objective of the study. The total number of 12,339 staff members working in insurance companies in Nepal during the study period of 2025 was considered population where only 384 employees were selected as sample using a stratified quota sampling technique and data were collected through structured questionnaires for this study. The collected data for this study were analyzed using SPSS with different descriptive and inferential statistics such as mean, standard deviation, correlation, regression, and ANOVA techniques to achieve the research objectives. The findings of this study show the strong positive relationships among different variables such as knowledge acquisition, knowledge sharing, knowledge use, innovation and organizational performance in selected Nepalese insurance companies. The results from regression analysis indicate knowledge utilization has the strongest direct impact on performance, while innovation plays an important mediating role between two variables knowledge management practices and performance in selected insurance companies of the Nepal. Knowledge acquisition and dissemination of knowledge mainly influence organizational performance indirectly through innovation in these insurance companies. The study supports the knowledge-based view and offers valuable evidence to assist managers and policymakers in enhancing performance in the Nepalese insurance sector.