KAPHLE, S. Citizen Charter as Governance Reform Initiative for Quality Services . Journal of Productive Discourse, [S. l.], v. 2, n. 1, p. 13–24, 2024. DOI: 10.3126/prod.v2i1.65723. Disponível em: https://nepjol.info/index.php/ProD/article/view/65723. Acesso em: 16 aug. 2024.