SHRESTHA, P. Service Quality and Customer Satisfaction: Evidence of Nepalese Banks. NCC Journal, [S. l.], v. 3, n. 1, p. 121–133, 2018. DOI: 10.3126/nccj.v3i1.20254. Disponível em: https://nepjol.info/index.php/NCCJ/article/view/20254. Acesso em: 17 aug. 2024.