GNAWALI, A. Effects of Service Quality on Customer Satisfaction in Nepalese Commercial Banks. Journal of Development and Administrative Studies, [S. l.], v. 24, n. 1-2, p. 1–16, 2018. DOI: 10.3126/jodas.v24i1-2.19663. Disponível em: https://nepjol.info/index.php/JODAS/article/view/19663. Acesso em: 27 jul. 2024.