Neupane, Ramesh, and Manju Devkota. “Evaluation of the Impacts of Service Quality Dimensions on Patient Customer Satisfaction: A Study of Private Hospitals in Nepal”. International Journal of Social Sciences and Management 4, no. 3 (July 27, 2017): 165–176. Accessed January 18, 2025. https://nepjol.info/index.php/IJSSM/article/view/17520.