NEUPANE, R. Relationship between Customer Satisfaction and Business Performance: A Case Study of Lloyds Bank UK. International Journal of Social Sciences and Management, [S. l.], v. 1, n. 2, p. 74–85, 2014. DOI: 10.3126/ijssm.v1i2.10019. Disponível em: https://nepjol.info/index.php/IJSSM/article/view/10019. Acesso em: 19 apr. 2024.