ADHIKARI, Balaram; ADHIKARI, Bibhav. Managing Customer Relationships in Service Organizations. Administration and Management Review, [S. l.], v. 21, n. 2, p. 64–78, 2010. Disponível em: https://nepjol.info/index.php/AMR/article/view/3047. Acesso em: 22 jan. 2025.